What this app is. Sentinel Silver provides technology guidance, scam awareness, and a way to reach a real person on our team. We sit beside you. We never rush, and we never judge.
What this app is not. The scam checker and guidance offer help, not a guarantee. They cannot promise a message is safe. When money or personal information is involved, speak with a real person before you act. This app does not provide legal, financial, or medical advice.
Your information. We never ask for your passwords here, and our scam checker turns off any links and numbers so they cannot be tapped by accident. To understand what people need, we keep a record of what people ask us about, including the words you type, with no name attached. Your name or email is attached only when you choose to share it, or when you ask us to report something, and then only to help you. Before anything is stored, we automatically remove anything that looks like a password, PIN, or Social Security number. If you share a photo to check, we use it only to check it, and we do not keep it. We keep these records with our secure provider, count app visits only if you say yes, and you can ask us to delete your information any time by calling (855) 301-4220.
In an emergency. If you are in immediate danger, call 911. For money already lost, contact your bank right away and reach our team.
By continuing, you agree to these terms and to our use of cookies to remember your choices on this device.
We remember your agreement and text-size choice on this device. May we also keep an anonymous count of app visits? Nothing identifies you either way.
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Welcome to Sentinel Silver
This is your direct line to real people who help with technology. No rushing. No judgment.
First, make the words a comfortable size:
If someone you trust set this up for you, you are all set. A real person from our team can also set it up with you any time.
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One button for help
When something goes wrong, press the big gold button. A help button also stays in the corner of every screen.
It reaches your Personal Technology Guide directly. A real person answers.
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Check if something is a scam
Got a strange message? Take a picture of it, type it, or read it aloud, and we will tell you whether it is safe.
Make the words bigger
Choose the text size that is comfortable for you.
Send this to someone you love
Setting this up for a parent or grandparent? Send them this app with one link. Then help them place it on their phone.
Sentinel Silver
Technology Help
Happening now
Here for the Town Hall?
Tap here to follow along with the room →
Technology help that stays on your phone
We help older adults with everyday technology, protect you from scams, and you can always reach a real person. Patient, in plain English, at your pace.
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Scam protection
Is this a scam?
Show us a message, and we will tell you. No cost.
Technology help
Tell us what's wrong
Say it in your own words. We will give you a real answer. No cost to ask.
I keep getting pop-upsMy computer is slowMy printer won't workA strange text or emailI can't find my passwordsVideo calls with familyMy screen froze
Talk to a real person
Stuck? Get help now
Connect with Sentinel Silver's technology support line and reach a live, patient person, not a menu. Whatever is going wrong with your phone, computer, or a message you received, we help you right now.
A quick, plain check of the basics that keep you safe. Answer honestly. Nothing here leaves your phone.
✓ No cost, and no account needed
What this checks
Whether your phone locks itself, stays updated, and is set up to be found if lost, plus a few safe habits. It takes a minute. We never see your answers.
This is a guided self-check, not a scan of your device. It helps you spot gaps. For hands-on help making any of these changes, we are one tap away.
Common gripes, real answers
The twenty things that drive people crazy, and what actually works. Tap any gripe.
✓ No cost, and no account needed
Is my wifi working right now?
One tap, and this app tests your connection this minute.
The twenty gripes
Make your phone work better for your eyes, ears, and hands
Your phone has built-in helpers most people were never shown. Tap one, follow the steps, or have us set it up with you.
Want all of this set up for you in one visit?
We will sit beside you and set up every helper that fits you, at your pace.
Your photo is used only to check it. We do not keep it.
Tap the button below, then say or read the message out loud.
This tool gives guidance, not a guarantee. When money or personal information is involved, talk with a real person before you act. Your Personal Technology Guide is one tap away.
Scam Center
Verified warnings for our community, kept current and sourced. No cost, and no account needed.
Loading the latest scams...
Want a heads-up on new scams?
We can send a gentle alert to your phone when a new scam appears near you. No charge, and you can turn it off any time.
Prefer email?
We can also send scam alerts to your email. This is your choice, and never required.
How we help older adults with technology
Plain and specific. These are the exact things we help with, in the words you would use. Tap any one to book it.
What "remote help" means
Remote help means we help you over the phone, from your own home. With your okay, we can also see your screen while you hold your device, so we can point to exactly what to tap. You stay in control the whole time, and most everyday troubles are taken care of in one short call. No one needs to come to your home, and you never wait days for an answer.
Keeping you safe
Comprehensive security audit and virus removal
We check your device for viruses and weak spots, clean up what we find, and lock it down so you are protected.
$89
Resetting and organizing passwords
We get you back into your accounts and set up a secure place for your passwords that only you can open. We never see them.
$99
Preserving your vital documents
We help you safely store and organize your important medical, legal, and financial documents, so they are protected and easy to find.
$149
Staying connected
Securing family video calls
We set up and practice FaceTime, Zoom, or whatever your family uses, until you can do it on your own with confidence.
$79
Setting up your new device
We set up your new phone, tablet, or computer, move everything over, and show you how to use it. No box left unopened.
$129
Getting into patient portals and video doctor visits
We help you sign in, find your way around, and get the video to connect for a virtual visit, calmly and at your pace. We help you reach your care. We never give medical advice, never read or interpret your medical information, and never keep your passwords or records. If we view your screen, it is only with your okay, and you stay in control the whole time.
From $39 remotely, or $85 an hour at home
Everyday help around your home
Cleaning up and organizing your computer
We speed up a slow computer, clear the clutter, and organize it so it works the way you expect.
$149
Fixing printer and app challenges
Printers, apps, and the frustrating everyday things that should work. We make them work.
$89
In-home service visit
We come to you and sit beside you for hands-on help. Members are billed at their plan rate.
$85 an hour
If you would rather not pick
The 1-hour "Quick Questions" block
An hour of our time for your questions, used however you like.
$99
The 3-hour "Open Agenda" block
Three hours to work through whatever you need, at your pace.
$249
The 5-hour "Deep Dive" block
Five hours for bigger projects and a thorough setup.
$399
A getting acquainted call
A relaxed conversation so we can learn how you like to work, and you can decide if we are right for you. Complimentary, no obligation.
Who we are, why we exist, and how you can verify us.
Why we exist
Sentinel Silver was built to honor a generation, and to give older adults and their families the patience, safety, and dignity they deserve with everyday technology. We treat every person we help as family. Safety comes first, the relationship is the service, and the technology is only the bridge.
Our Mission
To honor our grandparents by treating every older adult as family, using technology as the bridge for relationships where safety comes first, wisdom flows both ways, and dignity is never compromised. Through direct service and peer-reviewed research, we prove that sacred obligation is a business model.
The values that govern everything
Infinite Patience
We operate on your time. We never rush. We never sigh. We never look at the clock.
Absolute Simplicity
We reduce the work for you. We speak plain English. If it isn't simple, it isn't done.
Unwavering Transparency
We verify the truth. We show the screen. We explain the why. No secrets.
"The technology is the excuse. The relationship is the service."
We were built to honor seven people. We call them The Hagerstown Seven, named for the place that made them and the place that made us. Tap any name to read their story.
Grandfather. A World War II Army veteran who spent the war diffusing land mines, then gave 35 years keeping Hagerstown's lights on as an engineer at the Municipal Electric Light Plant. He taught us that presence matters more than words.
Grandmother. Her fifteen-year journey with Alzheimer's taught our family what dignity truly means. She showed us that grace under pressure isn't performed, it's practiced.
Grandfather. A Chief Master Sergeant in the Air Force who oversaw aircraft maintenance at the 167th Airlift Wing, where lives depended on getting it right. His curiosity about the world never dimmed.
Grandmother. Born into a family of twelve on a Washington County dairy farm, she became one of the most beloved school cafeteria workers in the county's history. Her warmth could fill any room she entered.
Mother. Fifteen years as a fierce caregiver advocate. She taught us that what's right is right, and that you walk alongside people rather than ahead of them.
Father. He gave the roots, the foundation upon which everything else could be built.
Stepfather. He showed us that family is built through choice and commitment, not blood alone.
About Ryan
Ryan Miner founded Sentinel Silver. He grew up in Hagerstown, holds an MBA from Mount St. Mary's University, and spent roughly a decade in healthcare and senior services before building this.
He did not start a technology company. He started a promise. After watching his own grandparents, and his mother's fifteen years caring for them, he set out to give other families the patience and dignity his family knew.
"The most beautiful gift ever given to me was being a grandson."
When Ryan or a guide he has trained sits beside you, the goal is never to make you feel small. It is to reveal what you are already capable of.
✅ Verify Sentinel Silver
You should be able to confirm who we are before you trust us. Here is the proof.
A registered Maryland business, Sentinel Silver, LLC
Insured
Located at the Fletcher Business Incubator at Hagerstown Community College, 20140 Scholar Drive, Suite 214, Hagerstown, MD 21742
How Sentinel Silver serves communities and organizations across Maryland. Tap any area to learn more.
The relationship is the service
We are a technology, safety, and security partner for the organizations that serve older adults, with a real human beside every resident. We measure what we do, so our partners can see the outcomes.
What a partnership delivers
A no-cost, co-branded resident amenity that protects residents from scams, lifts the technology burden off your staff, and gives families a reason to choose, and stay with, your community.
✓ A community edition of this app, with your name on it
✓ On-site Technology Happy Hours and one-on-one resident help
✓ Scam protection and a Scam Center kept current for your area
✓ We set it up for your residents, so it is no work for your staff
✓ A plain report you can share with families and use on tours
An embedded technology and protection amenity for independent living, assisted living, and CCRCs.
On-site Technology Happy Hours and resident workshops
If you worry about a parent or grandparent, read this. It is the most honest page we know how to write.
We know what keeps you up at night
After a lot of conversations with families, the same worries come up again and again. You are probably carrying at least one of these right now.
This is the fear we hear most. It is why scam protection sits at the center of what we do. We watch their back, we teach them the warning signs, and if something slips through, we move fast. We also teach your parent one rule on day one: if anyone calls claiming to be us and asks for money or access, hang up and call our number to verify.
You love them, and you are also stretched thin. We become the patient person who picks up when the printer jams or the screen freezes, so the Sunday call can go back to being about your family instead of the Wi-Fi.
You do not have to guess. With your parent's okay, you get a written recap after every session, you can sit in on visits, and you can be on the call. We tell you the truth about how they are doing, including the hard parts. Full detail is below.
Fair question, and you should ask it of anyone. We are a registered, insured Maryland business with a real address you can visit. You can verify all of it below before you trust us with anything.
Our promise to you: full transparency, zero barriers
You are not a spectator in this. You are a participant. Here is exactly how you stay connected to what is happening with your parent's technology, in plain language, with nothing hidden.
One rule sits above all of this: your parent is in charge. They decide what you see and what stays private. We always honor that.
You are welcome at every session
We encourage family to be present, not to supervise, but because your presence gives your parent confidence and gives you context. If your parent prefers privacy, we honor that completely. The invitation always stands.
A written recap after every session
After each visit we send a plain-English recap: what we worked on and why, what your parent accomplished, any concerns we noticed about security or scams, and what we recommend next. It goes to your parent and to any family member they designate. No extra charge. It is standard.
The Visit Manifest
Your parent keeps a record of every change we made to their device and everything they learned. You are welcome to a copy of every one. It is your record of exactly what happened in their home.
Being on the call or screen
With your parent's consent, we can bring you into a session by phone or video, so you see what we see. When we help remotely, your parent stays in control of their own screen the whole time. We only view a screen, record a session, or keep a transcript when the person has said yes first. Nothing happens behind their back, or yours.
✅ Verify us before you trust us
Confirm who we are before you let us near anything that matters.
A registered Maryland business, Sentinel Silver, LLC
Insured
Based at the Fletcher Business Incubator at Hagerstown Community College
Send them this app with one link, then help them place it on their phone. Or have us do the whole setup during a first visit, and ask to be added as a recap recipient.
You do not need to be a member. Choose the help that suits you. Every one starts with a real person.
Best first step
Getting acquainted call
A relaxed conversation, complimentary and with no obligation. We learn how you like to work and help you decide what you need. By phone or video, your choice.
We help you over the phone, from the comfort of your own home. With your okay, we can also see your screen while you hold your own device, so we can point to exactly what to tap. You stay in control the whole time.
What we can do remotely:
✓ Check a suspicious message or call
✓ Clear pop-ups and speed up a slow device
✓ Set up email, video calls, and apps
✓ Walk you through settings and passwords
$39. No travel, fastest to book. We send your video link after you book.
Send what you received. We review it, report it to the right place, and show you what was done.
Members
Your private portal. For members of Sentinel Silver.
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Member Sign In
This area is for members. Sign in to see your visits, your family report, your saved devices, and your secure portal.
📅My Visits
📄Family Report
🔐Password Vault
💳Billing
Membership
Choose the level of protection and presence that fits.
Cost should never be the reason someone goes unprotected. If a plan is out of reach, talk with us and we will find a way to help, whatever your budget. The scam checker, the security check, and the Scam Center are always no cost.
